Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how agenwd ("We", "Us", "Our") collects, uses, stores, shares, and protects the personal information of users ("You", "Your", "User") who access or use the agenwd website and associated betting services located at agenwd.cam (collectively, the "Platform").

This Policy applies to all personal data collected through Your registration, account activity, payment transactions, customer support interactions, and any other engagement with agenwd. By creating an account or using our Platform, You acknowledge that You have read, understood, and agree to the practices described in this Policy.

2. Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify You as an individual, including but not limited to name, email address, phone number, KTP number, bank account details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "KTP" means Kartu Tanda Penduduk, the Indonesian national identity card required for KYC verification on our Platform.
• "KYC" means Know Your Customer — our identity verification process required for regulated account management.
• "Cookies" means small text files stored on Your device when You visit our Platform that enable certain functionality and analytics.
• "Third-Party Service Providers" means companies engaged by agenwd to provide specific functions (e.g., payment processing, fraud detection) who are contractually bound to handle Your data securely.

3. Information We Collect

3.1 Information You Provide Directly

When You register for an Account or use our Services, We collect the following categories of information that You provide directly:

• Identity Information: Full legal name (as it appears on Your KTP), date of birth, gender, nationality.
• Contact Information: Email address, mobile phone number, residential address in Indonesia.
• Identity Verification Documents: KTP photograph or scan, proof of address (utility bills, bank statements), and any other documents required for KYC completion.
• Financial Information: Bank account details (account number, account holder name, bank name — BCA, BRI, BNI, Mandiri, or other supported institutions), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Account Credentials: Username, hashed password, and security questions or two-factor authentication settings.
• Communications: Messages exchanged with our customer support team via live chat, WhatsApp, or email.

3.2 Information Collected Automatically

When You access and use our Platform, We automatically collect certain technical and behavioral data:

• Device and Technical Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, features used, betting history, game session logs, deposit and withdrawal records, and navigation patterns within the Platform.
• Location Data: Approximate geographic location derived from Your IP address (used solely for regulatory compliance and fraud prevention).
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar technologies as described in Section 9 of this Policy.

4. How We Use Your Information

agenwd processes Your personal data only for specific, legitimate purposes. The table below sets out our primary processing activities and the legal basis for each:

Purpose	Data Categories Used	Legal Basis
Account registration and identity verification (KYC)	Identity, contact, KTP documents	Contractual necessity; regulatory compliance
Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, and e-wallets	Financial information, identity	Contractual necessity
Fraud detection and anti-money laundering (AML) screening	Identity, financial, usage data	Legal obligation; legitimate interest
Customer support delivery	Contact information, communications history	Contractual necessity
Responsible gaming monitoring and intervention	Behavioral and usage data	Legitimate interest; legal obligation
Platform security and technical operations	Technical, usage, device data	Legitimate interest
Sending service-related communications (e.g., account alerts)	Contact information	Contractual necessity
Promotional communications (with consent)	Contact information, betting preferences	Consent (opt-in only)

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We engage carefully vetted third-party service providers to assist with specific operational functions. These include payment processing partners that interface with Indonesian banking infrastructure (BCA, BRI, BNI, Mandiri) and e-wallet networks, fraud detection and AML compliance services, cloud hosting and data storage providers, and customer communication platforms. All such providers are bound by contractual data processing agreements that prohibit them from using Your data for any purpose other than delivering the agreed service.

5.2 Legal and Regulatory Disclosure

agenwd may disclose Your personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, court order, or valid legal process. We will endeavor to notify You of such disclosures where legally permissible and where doing so would not compromise an ongoing investigation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, Your personal data may be transferred to the acquiring entity. We will notify You via email and/or prominent notice on our Platform at least 30 days prior to any such transfer, and You will have the right to request deletion of Your data before the transfer completes.

6. Data Retention

We retain Your personal data for as long as Your Account remains active and for a defined period thereafter to meet our legal, regulatory, and operational obligations. Specifically:

• Account and identity data: Retained for the lifetime of Your Account plus 5 years post-closure, to meet AML and regulatory requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Customer support communications: Retained for 2 years from the last interaction.
• Cookie and session data: Retained for 12 months from collection, unless You clear cookies earlier.
• Marketing preferences and consent records: Retained until You withdraw consent or request deletion.

Upon expiry of the relevant retention period, data is securely deleted using industry-standard destruction methods or, where deletion is not technically feasible, anonymized so that it can no longer be associated with You as an individual.

7. Your Rights and Choices

As a user of agenwd, You have the following rights with respect to Your personal data:

• Right of Access: You may request a copy of all personal data We hold about You, along with information about how it is being used.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data. For identity and KYC data corrections, You may need to submit updated documentation.
• Right of Erasure ("Right to Be Forgotten"): You may request deletion of Your personal data, subject to our retention obligations under applicable l aw and regulatory requirements.
• Right to Restrict Processing: You may request that We limit how We use Your data in certain circumstances, such as when You contest its accuracy or object to its processing.
• Right to Data Portability: You may request a copy of the personal data You have provided to Us in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless We can demonstrate compelling legitimate grounds that override Your interests.
• Right to Withdraw Consent: Where processing is based on Your consent, You may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to all verified requests within 30 days. We may require identity verification before processing Your request to protect against unauthorized access.

8. Data Security

agenwd implements a layered security framework to protect Your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between Your browser or device and our servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• At-Rest Encryption: Sensitive data stored in our databases, including financial records and KYC documents, is encrypted at rest using AES-256 encryption.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. All staff with data access undergo background screening and regular privacy training.
• Two-Factor Authentication: We offer two-factor authentication (2FA) for Account login and encourage all users to enable it as an additional security layer.
• Regular Security Audits: Our platform undergoes periodic third-party security assessments, penetration testing, and vulnerability scans to identify and remediate weaknesses proactively.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach affecting Your personal data, We will notify You and relevant authorities within the timeframes required by applicable regulations.

While We take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of Your Account credentials and for notifying us immediately if You suspect any unauthorized access.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

agenwd uses cookies and similar tracking technologies to enhance Your experience, maintain session continuity, and gather analytics that help Us improve our Platform. The cookies We deploy fall into the following categories:

• Strictly Necessary Cookies: Essential for the operation of our Platform, including maintaining Your logged-in session and enabling core betting functionality. These cannot be disabled without disrupting Platform operation.
• Performance and Analytics Cookies: Collect anonymized data about how users navigate the Platform (pages visited, errors encountered, load times). This data is used solely to improve Platform performance.
• Functionality Cookies: Remember Your preferences, such as language settings, preferred payment method display, and last-visited game category, to provide a more personalized experience.
• Fraud Prevention Cookies: Help Us identify unusual patterns of behavior that may indicate fraudulent activity or unauthorized Account access.

9.2 Managing Cookies

You may control cookie settings through Your browser preferences. Most modern browsers allow You to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will prevent You from using core Platform features, including login. Disabling performance or functionality cookies will not prevent You from using the Platform but may reduce the quality of Your experience.

10. Children's Privacy

agenwd Services are strictly intended for adults aged 21 years or older. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21. If We discover that personal data has been collected from an individual under 21, We will immediately suspend the associated Account, delete the data, and refund any deposits made, pending identity verification. If You believe a minor has registered on our Platform, please notify us immediately at [email protected] so We can take prompt action.

11. International Data Transfers

agenwd's primary user base is in Indonesia, and We process most data within our secure server infrastructure. Where data is processed by third-party service providers located outside Indonesia, We ensure that appropriate contractual safeguards are in place — including standard data processing agreements with equivalent data protection obligations — to protect Your data to the same standard as described in this Policy. By using agenwd, You acknowledge and consent to such transfers where necessary for the delivery of our Services.

12. Changes to This Privacy Policy

agenwd reserves the right to update or modify this Privacy Policy at any time. When We make material changes, We will notify You via email to the address registered to Your Account and/or via a prominent notice on the Platform at least 14 days before the revised Policy takes effect. Your continued use of our Services after the effective date of any updated Policy constitutes Your acceptance of the revised terms.

We encourage You to review this Policy periodically to stay informed about how We protect Your information. The version number and effective date at the top of this document will always reflect the most current revision.

13. Contact Us

If You have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through Your Account dashboard on the agenwd Platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 5 business days and provide a full response within 30 days